Do’s and Don’ts of Social Media for SMB’s

Social media can be a game-changer for small and medium-sized businesses (SMBs) looking to build their brand and connect with customers. While it’s free and easy to get started; to perform well – it does require time and expertise.  It’s essential to approach social media with a strategic plan and avoid common pitfalls that can hinder success. Here are some social media do’s and don’ts for SMBs to follow.


Define your social media goals: Setting clear social media goals can help SMBs focus their efforts and measure success.

Choose the right social media platforms: Focus on the platforms that are most relevant to your target audience and align with your social media goals.

Optimize your social media profiles: Use high-quality profile pictures, header images, and complete all relevant fields.

Create consistent and engaging content: Develop a content calendar that includes a mix of content formats, tailored to the specific platform and audience.

Engage with your followers: Respond to comments, ask questions, and share user-generated content to build relationships with your followers.

Monitor and analyze social media metrics: Tracking metrics such as engagement, reach, and website traffic can help SMBs refine their social media strategy.


Neglect social media profiles: Incomplete or outdated social media profiles can create a negative first impression and hinder success.

Post irrelevant or low-quality content: Posting content that doesn’t align with your brand or audience can turn followers away.

Over-promote: While promoting products or services is important, over-promotion can come across as spammy and turn off followers.

Ignore negative feedback: Ignoring or deleting negative comments can damage your reputation and alienate followers.

Be inconsistent: Posting sporadically or irregularly can hinder growth and engagement on social media.

Buy followers or engagement: While it may be tempting to purchase followers or engagement, it can harm your reputation and authenticity.

Social media can be a powerful tool for SMBs to connect with customers and build their brand. By following these straight-forward social media do’s and don’ts, SMBs can create an effective social media strategy that aligns with their goals and reaches their target audience.

LMSG believes a fractional Chief Marketing Officer (CMO) can bring a wealth of experience and expertise to SMB’s. They can help a small business develop a comprehensive marketing strategy, increase brand awareness, improve customer relationships, and make data-driven decisions. A CMO can be an invaluable asset for a small business looking to grow and succeed in today’s competitive market.

For more information and a free 30 minute 1:1 CMO Consultation click here.

Do’s and Don’ts of Social Media for SMB’s